Order Processing Time
Please allow 1–3 business days for your order to be processed and prepared for shipment. You will receive a confirmation email once your order has been dispatched.

Shipping Time
Standard shipping typically takes 5–7 business days after dispatch. Please note that delivery times may vary due to carrier conditions or unforeseen circumstances.

Cancellations
If you need to cancel your order for any reason, please reach out to us immediately at service@rxinternationals.shop. We understand that changes happen, and we will do our best to accommodate your request. Please note that orders already processed or shipped cannot be canceled.

Returns
We stand by the quality of our products.

  • Return Timeframe: All return requests must be initiated within 7 business days of the delivery date (confirmed by the tracking number). Items must be returned in their original, unused condition with all tags and packaging intact.
  • Unopened Items: If you have an unopened item that you wish to return, you may do so within 30 days of purchase for a refund, minus the original shipping costs.
  • Opened or Worn Items: We cannot accept returns of opened items or items that have been worn, used, or washed.
  • Non-Returnable Items: Please note that custom-made or personalized products are not eligible for return or exchange unless they arrive defective.
  • Return Shipping: We are unable to refund shipping charges unless the return is due to our error (e.g., wrong item sent). We apologize for any inconvenience and thank you for your understanding.

Exchanges

  • For Quality Issues (e.g., defects, damages): If you receive a defective or damaged item, you may request an exchange within 30 business days of the delivery date. We will provide a replacement of the same item at no additional cost.
  • For Wrong Items Received: If we sent you the wrong item, please contact us within 30 business days of delivery to arrange a return and exchange. We will cover the return shipping costs in this case.
  • General Exchanges (Size/Color, etc.): Exchanges for reasons other than quality issues (e.g., size or color preference) can be initiated through our website. Please note that exchanges are subject to stock availability, and you may be responsible for the return shipping costs.

Return Process
To initiate a return or exchange, please contact us at service@rxinternationals.shop with your order number and the reason for your request. We will guide you through the process and provide the return address if applicable. We kindly ask that you pack the item carefully to prevent damage during transit.

Online Purchases Only
Please remember that all purchases made on our website must be returned to our online store only. We do not accept returns from third-party retailers.