Cancellations
If you need to cancel your order for any reason, please reach out to us immediately at service@rxinternationals.shop. We understand that sometimes changes are necessary, and we’ll do our best to accommodate your request. Please note that orders already shipped cannot be canceled.

Order Processing & Shipping
Orders are typically processed within 1–3 business days after purchase. Once shipped, standard delivery usually takes 5–7 business days. You will receive a shipping confirmation with tracking information once your order is on its way.

Exchanges
Exchanges can be made easily through our website. If you require a different item, please initiate an exchange, and we will guide you through the process.

For defective items or incorrect items received, please contact us within 30 business days of delivery to arrange an exchange. We will cover the return shipping costs if the error is on our end.

Returns
We stand by the quality of our products. You can return any defective item in its original condition within 30 days of the purchase date for a full refund. If you have an UNOPENED item that you wish to return, you may do so within 30 days for a refund, minus the shipping costs. Please note that we cannot accept returns of opened items or items that have been worn. In the case of defective merchandise, we will provide a replacement of the same item.

Return Timeframe
All return requests must be initiated within 7 business days of the delivery date (confirmed by tracking). Items must be returned unused and in their original packaging.

Non-Returnable Items
Please be aware that custom-made or personalized products are not eligible for return or exchange, unless they arrive defective.

Online Purchases
Please remember that purchases made on our website must be returned to our online store only.

Return Process
For any returns, contact us at service@rxinternationals.shop to arrange the return. We ask that you pack the item carefully to prevent damage during transit.

Shipping Charges
We are unable to refund shipping charges unless the return is due to our error. We apologize for any inconvenience this may cause and thank you for your understanding.

For further assistance with returns and refunds, please contact our customer care team.